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airmeez

Intelligence at the core. Security by design.

AirmeezONE
for the UC systems you already run.

AirmeezONE is an agnostic, AI-based platform for omnichannel customer engagement. It layers intelligent answering, agentic bots, callback, notifications, and accessibility onto your UC and contact center estate — enhancing what works instead of replacing it.

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Every channel — voice, chat, SMS, email, social, and video — flows through the Airmeez AI core and comes out as answers, actions, and agent handoffs. Voice Chat SMS Email Social Video airmeez orchestration core Answers Actions Handoffs

One agnostic platform. Eight ways in.

Everything below runs on the same orchestration engine and deploys against the UC platform you already own.

  • Agentic Agents
  • AI Callback Assist with Virtual Hold
  • AI Notifications
  • Agent Assist with 508C
  • IVR / IVA
  • Data Migrations
  • AI Assistant
  • Linux Unified Messaging

AirmeezONE — the platform and its applications

Customers see one platform. It lands as an enterprise communications layer, then expands into the vertical and workflow applications each department needs.

AirmeezONE Platform

The governed AI communications platform every application below runs on — one integration into your UC estate, then applications on top of it.

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Governance

Central policy, role-based access, logging, approved actions, and escalation controls — how an AI that acts on your systems stays reviewable.

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Airmeez VIP

Agentic AI voice and web bots that share one LLM, so every channel recognizes the customer and keeps the context.

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Airmeez Notify

A mass event notification system: smart, contextual notifications via the right channel at the right time — from desk phones and SMS to paging, signage, and sirens.

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Airmeez Airmail

Linux-based unified messaging for federal agencies — voice, email, fax, SMS, and chat in one inbox, built to scale to 100K+ users.

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AI Enabler

The capability layer that adds AI to the UC platform you already run — as an overlay, not a replacement.

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AI Assistant

AI call answering for your existing UC system — Microsoft Teams, Zoom, or Cisco Webex. Answers naturally, books appointments, handles voicemail.

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AI Agent Assist

AI support for live agents and supervisors: AI-based call summaries, post-call analytics, and 508C TTY/TDD accessibility.

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AI Workflow Applications

Self-service department workflows integrated into your enterprise systems — routine interactions automated end to end.

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UC Applications

A suite of AI applications that runs inside your existing UC estate: AI call answering, appointment management, and voicemail transcription.

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Healthcare EHR Workflows

One AI front door for hospital callers — triage and routing, with self-service department workflows that read and write the EHR.

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The Airmeez orchestration engine

Every interaction — voice or chat — moves through the same four stages, grounded in your systems of record.

The four stages of the Airmeez orchestration engine: understand, think and orchestrate, execute, learn and improve — with outcomes feeding back into the first stage. 1 Understand Speech to text · intent entities · context sentiment analysis 2 Think & orchestrate LLM-powered reasoning plans the best action on-brand responses 3 Execute Answer · inform · act schedule · update records escalate to an agent 4 Learn & improve Interaction data analyze & learn improve accuracy every interaction improves the next one

  1. 1. Understand

    • Speech to text
    • Intent detection
    • Entity extraction
    • Context & history
    • Sentiment analysis

  2. 2. Think & orchestrate

    • LLM-powered reasoning
    • Understands context and intent
    • Plans the best action or response
    • Generates natural, on-brand replies

  3. 3. Execute

    • Answer questions
    • Provide information
    • Take action
    • Schedule appointments
    • Create / update records
    • Escalate to an agent

  4. 4. Learn & improve

    • Interaction data
    • Analyze & learn
    • Improve accuracy
    • Better experiences

Grounded in your knowledge & integrations

  • Enterprise knowledge base
  • FAQs & documents
  • CRM
  • Calendars
  • UC / PBX
  • Databases
  • APIs
  • Helpdesk systems
  • Third-party systems

Put AI on your platform — not in place of it.

Tell us what you run today. We will show you what it looks like with Airmeez on top.

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